Continual service management in the downturn

IT Departments are increasingly called upon to take on more complex tasks. This has to be done in the context of having to justify expenditure by demonstrating the ways in which value is added to the business. This scenario (having to do more in the midst of budgetary constraints) lends itself perfectly to the implementation of a continual service management program. This article makes a powerful case for IT service management and the benefits it can deliver through benchmarking, automation and risk mitigation.

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